Privacy Policy

Last updated: October 2026

Jõgi Retreat respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how it may be used when you visit our website, contact us, or make a reservation.

Information We Collect

When you use our website or make a reservation, we may collect information such as:

• your name and contact details, including your email address and phone number;

• reservation details, including dates of stay and number of guests;

• information you provide through contact or booking forms;

• payment and transaction information;

• technical information related to your use of our website, such as browser, device and cookie data.

We only collect information that is reasonably necessary to provide our services, manage reservations, communicate with guests, process payments and operate our website.

How We Use Your Information

Your personal information may be used to:

• process and manage reservations;

• communicate with you before, during and after your stay;

• respond to questions and requests;

• process payments and issue necessary transaction documents;

• improve our website and guest experience;

• comply with legal, accounting and regulatory requirements;

• prevent fraud, misuse or security incidents.

We do not sell your personal information.

Reservations and Third-Party Services

Our website and reservation system may use third-party service providers, including Wix, HotelRunner, payment service providers and booking platforms such as Airbnb.

When you make a reservation or use these services, some personal information may be processed by the relevant service provider in accordance with its own privacy policy and terms.

Payments

Payments may be processed by third-party payment service providers. Jõgi Retreat does not necessarily receive or store your complete payment card details. Payment information is handled by the relevant payment provider according to its security and privacy requirements.

Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand how visitors use the site and, where applicable, support analytics or marketing activities.

Where required, you can manage your cookie preferences through the cookie settings available on the website.

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected or for as long as required by applicable law, including accounting and tax requirements.

Sharing Your Information

We may share personal information with service providers where necessary to operate our website, process reservations or payments, provide our services or comply with legal obligations.

We do not share personal information with third parties for their independent marketing purposes without an appropriate legal basis.

Your Rights

Under applicable data protection law, including the EU General Data Protection Regulation (GDPR), you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information where legally applicable;

• request restriction of processing;

• object to certain types of processing;

• request transfer of your data where applicable;

• withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the relevant data protection authority.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our services, website or legal requirements change. The latest version will always be published on this page.

Contact

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Jõgi Retreat
Estonia
www.jogiretreat.com